1. Our Commitment to Your Success

At PURLPal, we are confident that our AI-powered guide will become an essential tool for your business, helping you navigate the new market realities and increase your sales. We want you to be completely satisfied with our service. That’s why we offer a straightforward, risk-free way to get started.

2. 30-Day Money-Back Guarantee

PURLPal offers a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with our service for any reason within the first 30 days of your initial purchase (either monthly or annual), you may contact our support team to request a full refund. This guarantee applies to your first-ever subscription to PURLPal and does not apply to subsequent renewals or plan upgrades.

3. Subscription Cancellation

You can cancel your PURLPal subscription at any time. Cancellations can be made directly from your account settings page. When you cancel, your subscription and access to the service will remain active until the end of your current paid billing period.

4. Refunds After the 30-Day Guarantee Period

For Monthly Subscriptions: After the initial 30-day money-back guarantee period has passed, no refunds will be issued, including for partial months. Your access to PURLPal will continue until the end of your monthly billing cycle.

For Annual Subscriptions: Annual subscriptions offer a significant discount for a one-year commitment. After the initial 30-day money-back guarantee period has passed, we do not offer pro-rated refunds for the remainder of the annual subscription term. Your access will continue for the full year that has been paid for.

5. How to Request a Refund

To request a refund under our 30-day money-back guarantee, please email our support team at [email protected] within 30 days of your initial purchase. Please include your account information (name, email used for signup) and a brief reason for your request so we can learn and improve.

Refunds will be processed within 5-7 business days and will be credited back to the original payment method on file.

6. Questions?